bigtaka's Privacy Policy

1. Introduction and Applicability

bigtaka ("we", "our platform") places the highest priority on user privacy. This Privacy Policy ("Policy") applies to all persons who use the bigtaka website and related services. By creating an account on the site, using any service, or simply browsing the website, you are considered to have accepted the terms of this Policy.

This Policy works alongside bigtaka's Terms and Conditions, and both documents should be read together. If any part of this Policy is unclear, please contact our support team.

This Policy applies only to the bigtaka platform. bigtaka is not responsible for the privacy practices of third-party websites or services.

Data Collection

2.1 Information Provided at Registration

Information you provide directly when creating an account is collected. This includes:

• Full name and date of birth
• Email address and mobile number
• Current address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account details)
• National ID or other identity document information (which may be required for identity verification)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Original referral source (where you came from before reaching the site)
• Login time and date

2.3 Transaction Information

Records of all transactions related to deposits, withdrawals, and betting are kept. This includes transaction amount, payment method, time and date, and transaction status.

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation may be stored — to improve service quality and to assist you better in the future.

Data Use

Collected information is used for the following purposes:

3.1 Account Management

Information is used to create and maintain your bigtaka account, manage OTP verification, and ensure secure login.

3.2 Service Delivery and Improvement

Information is used to run betting, casino game, and financial transaction services smoothly, to personalise your platform experience, and to analyse usage patterns for new feature development.

3.3 Security and Fraud Prevention

Information is analysed to detect unusual account activity, address the risks of fraud and money laundering, and maintain the overall security of the platform.

3.4 Promotional Communications

If you give your consent, you may be informed by email or message about bonus offers, new game additions, and special promotions. You may request to stop receiving these communications at any time.

3.5 Legal Obligations

We may be required to meet legal or regulatory requirements and to provide information in response to lawful requests from relevant authorities.

Cookies and Tracking

The bigtaka website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve the functionality of the platform.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions, manage security tokens, and load pages correctly. They cannot be disabled.

4.2 Functionality Cookies

These cookies are used to remember your preferred language, game settings, and other preferences. Disabling them may cause some features to not work properly.

4.3 Analytics Cookies

These cookies are used to collect website usage statistics and analyse them for service improvement. Collected data is analysed in aggregate form so that no individual can be identified separately.

4.4 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may make it impossible to log in and carry out transactions on the platform.

Sharing Information with Third Parties

bigtaka does not sell your personal information. However, limited information may be shared with third parties in the following cases:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, and Rocket, as well as bank transaction processors, to process transactions. These third parties are governed by their own privacy policies.

5.2 Technology Service Providers

Technology providers engaged for software, hosting, and security services may have access. They are permitted to process information only in accordance with bigtaka's instructions.

5.3 Game Studios and Content Partners

Game studios such as Pragmatic Play, PG Soft, Evolution, and JILI provide services on the platform. The minimum information necessary for game operation may be shared with them.

5.4 Legal Authorities

Information may be provided to relevant authorities in the event of a court order or legally required request. In such cases, every effort will be made to notify you where legally permissible.

Data Retention and Security

6.1 Retention Period

Information may be retained for the full duration your account is active and for a defined period after — to meet legal obligations, resolve disputes, and enforce policies. Information that is no longer needed is deleted securely.

6.2 Technical Safeguards

bigtaka uses SSL encryption technology to protect your information, keeping it safe from third parties during data transmission. In addition:

• Stored data is kept in encrypted form
• System access is restricted to authorised personnel only
• Regular security reviews and updates are carried out
• Monitoring systems remain active for unusual activity

6.3 User Responsibilities

It is your own responsibility to keep your account password and login details confidential and not to share them with others. If you suspect unauthorised access to your account, notify our support team immediately.

User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information bigtaka has collected about you. To do so, contact the support team.

7.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request that it be corrected. You can change general information yourself in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may be refused in full or in part due to legal obligations, active transaction disputes, or other legitimate reasons.

7.4 Right to Object to Processing

You may object to promotional communications or certain types of data processing. A decision will be made based on your objection. It may not be possible to object to data processing related to responsible gaming, as this forms part of the responsible gaming policy.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, write to us by email or contact us via 24/7 live chat. We will endeavour to respond to your request as quickly as possible, normally within 30 days.

Protection of Minors

All bigtaka services are strictly for persons aged 21 or above. Information from minors is not knowingly collected.

If we are informed or become aware that a minor has opened an account, that account will be closed immediately and the relevant information will be deleted. Additional documents may be requested for age verification.

If you suspect that a minor is using an account on bigtaka, please notify our support team immediately.

Policy Changes

bigtaka reserves the right to update this Privacy Policy at any time. For significant changes:

• Users will be notified by email at least 14 days before the date the change takes effect
• A notice will be displayed at the top of the website
• The "Last Updated" date on this page will change

If you continue to use the platform after the new policy takes effect, you will be considered to have accepted the updated policy. If you object to the changes, you may request that your account be closed.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, contact us through the following:

To learn more about bigtaka, read our About Us page.